Coupled queues with customer impatience.
Ekaterina EvdokimovaKoen De TurckDieter FiemsPublished in: Perform. Evaluation (2018)
Keyphrases
- service times
- arrival processes
- arrival process
- waiting times
- customer service
- electronic commerce
- steady state
- processor sharing
- single server
- customer satisfaction
- customer relationship management
- finite capacity
- service rates
- queue length
- queueing networks
- call center
- priority queue
- transactional data
- information systems
- customer data
- decision trees
- customer behavior
- marketing strategies
- data structure
- real time
- purchase behavior
- neural network