Challenges in enabling interprovider service quality in the internet.
Monique MorrowVishal SharmaThomas D. NadeauLoa AnderssonPublished in: IEEE Commun. Mag. (2005)
Keyphrases
- service quality
- customer satisfaction
- internet shopping
- electronic commerce
- service providers
- user satisfaction
- quality of service
- online shopping
- call center
- information systems
- information quality
- competitive advantage
- competitive environment
- incident management
- database
- knowledge management
- real time
- job satisfaction
- query processing
- data mining
- databases