Comparison of IT services organizational units on the basis of Human Capital measures.
Mangesh S. GharoteAbhay K. SodaniGirish K. PalshikarRajiv R. SrivasatvaPublished in: IEEM (2015)
Keyphrases
- human capital
- information technology
- social capital
- human resource management
- intellectual capital
- web services
- end users
- information systems
- service oriented
- competitive advantage
- service providers
- digital economy
- virtual organization
- service quality
- context aware
- human resources
- organizational learning
- service delivery
- information infrastructure
- knowledge sharing
- social networks
- artificial intelligence