Automated Customer-Centric Performance Analysis of Generalised Stochastic Petri Nets Using Tagged Tokens.
Nicholas J. DingleWilliam J. KnottenbeltPublished in: Electron. Notes Theor. Comput. Sci. (2009)
Keyphrases
- semi automated
- electronic commerce
- information retrieval
- marketing strategies
- fully automated
- call center
- customer service
- customer knowledge
- point of sale
- customer behavior
- automated analysis
- customer relationship management
- user centric
- information technology
- information systems
- artificial intelligence
- genetic algorithm