Technology Service Management: A Multi-level Approach for Teaching the MBA Core Information Systems Course.
John C. BeachboardKregg AytesPublished in: J. Inf. Technol. Educ. Res. (2011)
Keyphrases
- service management
- information systems
- business management
- data processing
- computer systems
- internet services
- service delivery
- information technology
- case study
- cost effective
- st century
- network management
- internet technology
- learning environment
- online learning
- artificial intelligence
- e learning
- context awareness
- rapid development
- computer technology
- knowledge management