Text clustering and summary techniques for CRM message management.
Dmitri RoussinovJ. Leon ZhaoPublished in: J. Enterp. Inf. Manag. (2004)
Keyphrases
- text clustering
- customer relationship management
- document clustering
- text mining
- clustering algorithm
- hierarchical clustering
- text data
- text categorization
- metric learning
- background knowledge
- self organizing maps
- k means
- text classification
- user feedback
- collaborative filtering
- document representation
- text documents
- wordnet
- high dimensional
- high dimensional data
- co occurrence
- latent semantic analysis
- clustering quality
- data structure
- neural network