Usability Analyses of CRM Systems in Call Centers: The Data Mining Approach.

Ádám Horváth László Laufer András Kangyal

Published in: HCI (8) (2009)

Keyphrases

call center
service systems
expert systems
graphical models
distributed systems
intelligent systems
asymptotically optimal
database
decision making
reinforcement learning
cooperative
multi agent systems
state space
service level