Predicting Customer Behavior in Telecommunications.

Lian Yan Richard H. Wolniewicz Robert H. Dodier

Published in: IEEE Intell. Syst. (2004)

Keyphrases

customer behavior
customer service
historical data
behavior patterns
transactional data
customer base
customer data
log files
web logs
customer segmentation
website
credit card
data sets
e learning
domain knowledge