A Systematic Customer Oriented Approach based on Hesitant Fuzzy AHP for Performance Assessments of Service Departments.
Özlem SenvarPublished in: EUSFLAT/IWIFSGN (3) (2017)
Keyphrases
- customer service
- customer satisfaction
- service times
- service requirements
- call center
- arrival process
- point of sale
- management system
- service quality
- information systems
- customer requirements
- service composition
- web services
- service discovery
- mobile services
- steady state
- electronic commerce
- individual user
- marketing campaigns
- customer knowledge
- customer support
- customer behavior
- single server
- web service composition
- computing environments
- service oriented
- end users
- decision making