Predicting Customer Behavior in Support Channels Using Machine Learning.

Muhamed Begovic Elma Avdagic-Golub Belma Memic Amel Kosovac

Published in: MIPRO (2023)

Keyphrases

customer behavior
machine learning
customer data
customer base
natural language processing
text mining
data mining
e learning
domain knowledge
knowledge acquisition
web mining
web data
historical data