Semantic-Aware Service Quality Negotiation.
Marco ComuzziKyriakos KritikosPierluigi PlebaniPublished in: ServiceWave (2008)
Keyphrases
- service quality
- electronic commerce
- customer satisfaction
- service providers
- automated negotiation
- multi agent systems
- multi agent
- information systems
- cooperative
- competitive advantage
- information quality
- conflict resolution
- user satisfaction
- software agents
- quality of service
- negotiation support systems
- incident management
- online shopping
- job satisfaction
- call center
- decision making
- competitive environment
- internet shopping
- negotiation process
- end users