Improving the Customer Intelligence with Customer Enterprise Customer Model.
Domenico ConsoliClaudia DiamantiniDomenico PotenaPublished in: ICEIS (4) (2008)
Keyphrases
- cost function
- computational model
- customer service
- electronic commerce
- customer satisfaction
- high level
- prior knowledge
- probabilistic model
- mathematical model
- statistical model
- formal model
- customer knowledge
- data sets
- competitive environment
- customer support
- customer behavior
- conceptual model
- decision making
- artificial intelligence
- genetic algorithm
- neural network