Adoption and Diffusion of e-Government Services: the Impact of Demography and Service Quality.
Sayantan KhanraRojers P. JosephPublished in: ICEGOV (2017)
Keyphrases
- service quality
- customer satisfaction
- information systems
- service providers
- user satisfaction
- information quality
- online shopping
- electronic commerce
- competitive advantage
- technology acceptance
- quality of service
- call center
- incident management
- innovation diffusion
- competitive environment
- e government
- information technology
- anisotropic diffusion
- customer loyalty
- diffusion process
- internet enabled
- network externalities
- response time
- real time
- database