Analysis and illustration of the practical impact of Artificial Intelligence and Intelligent Personal Assistants on business processes in small- and medium-sized service enterprises.
Daniel HüssonAlexander HollandMadjid FathiRocío Arteaga SánchezPublished in: SMC (2021)
Keyphrases
- business processes
- business process
- artificial intelligence
- web services
- competitive advantage
- enterprise systems
- business activities
- service oriented architecture
- business applications
- business rules
- workflow management systems
- small and medium sized
- workflow systems
- process model
- service providers
- business process models
- business transactions
- intelligent agents
- inter organizational
- business environment
- decision makers
- service composition