Supply chain coordination under information asymmetry considering customer's service free-riding behavior.

Can Liu Bin Dan Maosen Zhou Xumei Zhang

Published in: LISS (2016)

Keyphrases

free riding
supply chain coordination
information asymmetry
customer service
incentive mechanism
customer satisfaction
service times
electronic commerce
cross channel
call center
group decision making
web services
service quality
multi attribute
data mining
pricing model
cooperative