Considerations on ergonomic work places for blind and visually impaired persons in Call Centers.

Published in: HCI (2001)

Keyphrases

call center
blind and visually impaired
asymptotically optimal
service level
service quality
arrival rate
service systems
customer service
heavy traffic
queue length
fluid model
response time
steady state
agent technology
queueing model
product design
service times
neural network
cooperative
e learning
decision making