An Approach Towards Ethical Chatbots in Customer Service.

Abeer Dyoub Stefania Costantini Francesca A. Lisi

Published in: AIRO@AI*IA (2019)

Keyphrases

customer service
inventory control
customer satisfaction
ethical issues
social issues
customer behavior
information systems
call center
governmental organizations
database
cooperative
computational intelligence
quality of service
business strategy
software piracy
issues that need to be addressed