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The Influences of Knowledge Management and Customer Relationship Management to Improve Hotels Performance: A Case Study in Hotel Sector.
Menaouer Brahami
Published in:
Inf. Resour. Manag. J. (2020)
Keyphrases
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customer relationship management
knowledge management
case study
competitive advantage
databases
machine learning
information systems
steady state
relationship management
data mining
e learning
database systems
information technology
decision support