Staffing Multiskill Call Centers via Linear Programming and Simulation.
Mehmet Tolga ÇezikPierre L'EcuyerPublished in: Manag. Sci. (2008)
Keyphrases
- call center
- linear programming
- service level
- asymptotically optimal
- service quality
- arrival rate
- service systems
- heavy traffic
- linear program
- machine learning
- service times
- customer service
- agent technology
- queueing model
- objective function
- queue length
- database
- neural network model
- np hard
- special case
- computer science
- information systems
- operational decisions