Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?

Song-Hee Kim Ward Whitt

Published in: Manuf. Serv. Oper. Manag. (2014)

Keyphrases

poisson processes
call center
poisson process
arrival rate
state dependent
service times
operational decisions

steady state
asymptotically optimal
service level
lead time
queue length
heavy traffic
queueing networks

fluid model
service rates
information systems
single server
service quality
semi supervised

stationary distribution
bayesian networks
decision making
supply chain
graphical models
neural network