Are Call Center and Hospital Arrivals Well Modeled by Nonhomogeneous Poisson Processes?
Song-Hee KimWard WhittPublished in: Manuf. Serv. Oper. Manag. (2014)
Keyphrases
- poisson processes
- call center
- poisson process
- arrival rate
- state dependent
- service times
- operational decisions
- steady state
- asymptotically optimal
- service level
- lead time
- queue length
- heavy traffic
- queueing networks
- fluid model
- service rates
- information systems
- single server
- service quality
- semi supervised
- stationary distribution
- bayesian networks
- decision making
- supply chain
- graphical models
- neural network