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Hidden menu options in automated human - computer telephone dialogues: dissonance in the user's mental model.
Jenny Wilkie
Fergus R. McInnes
Mervyn A. Jack
Peter J. Littlewood
Published in:
Behav. Inf. Technol. (2007)
Keyphrases
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human computer
dialogue system
mental models
human computer interaction
user interface
user interaction
human users
cognitive modeling
natural language
user model
collaborative filtering
interface design
recommender systems
user behavior
learning strategies
user profiles
e learning