Lean Six Sigma in Knowledge Work: A Case Study from Policing and Prosecution Services.
Felix P. SanthiapillaiR. M. Chandima RatnayakePublished in: APMS (1) (2021)
Keyphrases
- domain knowledge
- knowledge acquisition
- expert systems
- knowledge base
- service discovery
- information resources
- prior knowledge
- knowledge based systems
- information services
- knowledge sharing
- domain experts
- knowledge resources
- knowledge transfer
- service quality
- service oriented
- background knowledge
- learning systems
- knowledge management
- end users
- case study