An Empirical Research on the Impact between Service Quality, Customer Satisfaction and Loyalty of E-business.
Zhang JiepeiBian WenliangXu JiePublished in: ICEE (2010)
Keyphrases
- service quality
- customer satisfaction
- online shopping
- service providers
- customer service
- user satisfaction
- competitive advantage
- information systems
- electronic commerce
- quality of service
- call center
- information quality
- internet banking
- customer retention
- product design
- competitive environment
- job satisfaction
- customer support
- databases
- factors that influence
- real time
- customer loyalty