Identification of Customers Satisfaction with Popular Online Shopping Apps in Saudi Arabia Using Sentiment Analysis and Topic modelling.
Nada Ali HakamiPublished in: ICEEG (2023)
Keyphrases
- customer satisfaction
- sentiment analysis
- online shopping
- saudi arabia
- service quality
- product reviews
- opinion mining
- public opinion
- sentiment classification
- user generated
- sentence level
- user satisfaction
- text classification
- consumer behavior
- sentiment polarity
- natural language processing
- educational institutions
- text mining
- individual differences
- service providers
- data mining
- sentiment lexicon
- online retailers
- topic modeling
- online consumer
- topic models
- mobile applications
- information extraction
- social media
- multi document summarization
- latent dirichlet allocation
- online social networks
- user behavior
- learning process