Towards an understanding of the relationship between IS outsourcing vendors' service quality and outsourcing effects.
Dae Ryong KimMyun Joong ChenMilam W. AikenPublished in: Int. J. Inf. Technol. Manag. (2005)
Keyphrases
- service quality
- service providers
- customer satisfaction
- information systems
- end users
- information technology
- mechanisms underlying
- cloud computing
- business process
- user satisfaction
- online shopping
- web services
- incident management
- competitive advantage
- electronic commerce
- risk management
- quality of service
- call center
- expert systems
- database