Evaluating usability, user satisfaction and intention to revisit for successful e-government websites.
Dae-Ho ByunGavin FinniePublished in: Electron. Gov. an Int. J. (2011)
Keyphrases
- user satisfaction
- e government
- government services
- government websites
- technology acceptance
- electronic government
- website
- public sector
- information systems
- digital government
- developing countries
- public administration
- service quality
- customer satisfaction
- federal government
- government organizations
- continuance intention
- government information
- perceived usefulness
- service delivery
- information sharing
- user friendliness
- government agencies
- researchers and practitioners
- information quality
- user acceptance
- public services
- inter organizational