Crisis communication on social media - lessons from Covid-19.
Jackie LondonKevin MatthewsPublished in: J. Decis. Syst. (2022)
Keyphrases
- social media
- crisis management
- user generated content
- instant messaging
- lessons learned
- social networks
- decision making
- social interaction
- online social
- interactive video
- human computer
- information exchange
- resource constrained
- social networking
- online social networks
- computer networks
- communication protocols
- information sharing
- information retrieval