An integrated framework for service engineering: a case study in the financial services industry.
Hong-Mei ChenOpal PerryRick KazmanPublished in: ICEC (2009)
Keyphrases
- financial services
- competitive advantage
- risk management
- case study
- banking services
- artificial intelligence
- software engineering
- service providers
- service quality
- policy makers
- economic development
- commercial banks
- computer science
- web services
- low income
- management system
- software intensive systems
- object oriented
- open source
- e learning