Analytics-enabled escalation management: System development and business value assessment.
Felix OberdorfNikolai SteinChristoph M. FlathPublished in: Comput. Ind. (2021)
Keyphrases
- management system
- business intelligence
- centered design
- data mining
- empirical evidence
- website
- case study
- emerging technologies
- data management
- development process
- big data
- database management systems
- flow management
- st century
- rapid development
- information processing
- collaborative learning
- decision support system
- e government
- expert systems
- information retrieval