Total quality management in small well-established service businesses.

B. P. Lingaraj Joseph N. Khamalah

Published in: Int. J. Serv. Technol. Manag. (2004)

Keyphrases

total quality management
electronic business
small number
service providers
service discovery
electronic commerce
web services
service quality
service composition
business models
e government
computing environments
management system
data model
loosely coupled
customer service
information technology
search engine