Customer Satisfaction Scoring for Innovative Product Management based on Extenics.
Zhongbiao XiangXingsen LiJian YangPublished in: ITQM (2013)
Keyphrases
- customer satisfaction
- product design
- customer support
- customer retention
- customer reviews
- product development
- service quality
- online shopping
- information systems
- user satisfaction
- life cycle
- customer service
- knowledge management
- decision support
- marketing strategies
- internet shopping
- data management
- internet banking
- decision making
- core competence
- information quality
- real time