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Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems - An empirical study.
Ching-Wen Chen
Published in:
Inf. Manag. (2010)
Keyphrases
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service quality
high quality
complex systems
economic impact
data sets
building blocks
user satisfaction
knowledge base
expert systems
online learning
computer systems
statistically significant
data quality
quality assessment
higher quality