A decision-based approach to business process improvement.
Khurram ShahzadJelena ZdravkovicPublished in: SMC (2010)
Keyphrases
- process improvement
- business process
- business processes
- software process
- knowledge management
- decision making
- root cause
- business process management
- quality assurance
- e government
- process model
- cost estimation
- software engineering
- decision makers
- software development
- software process improvement
- business rules
- information systems
- data mining
- reference model
- business applications
- case study
- enterprise wide