Process improvement in facilities management: the SPICE approach.
Dilanthi G. AmaratungaMarjan SarsharDavid BaldryPublished in: Bus. Process. Manag. J. (2002)
Keyphrases
- process improvement
- software process
- process model
- software development
- software process improvement
- knowledge management
- iso iec
- software engineering
- maturity model
- business processes
- requirements engineering
- root cause
- product quality
- quality assurance
- information management
- business process
- cost estimation
- management system
- product development
- business process management
- case study
- web services
- e government
- object oriented