Analyzing Social Media to Assess User Satisfaction with Transport for London's Oyster.

Alanawd Alshehri Robert M. O'Keefe

Published in: Int. J. Hum. Comput. Interact. (2019)

Keyphrases

user satisfaction
social media
information systems
service quality
customer satisfaction
objective measures
perceived quality
social media data
social networks
perceived usefulness
structural equation modeling
user engagement
database
learning styles
social interaction
kolmogorov smirnov