Many-server limits for service systems with dependent service and patience times.
Pascal MoyalOhad PerryPublished in: Queueing Syst. Theory Appl. (2022)
Keyphrases
- service systems
- call center
- queueing model
- service times
- service requests
- arrival process
- queue length
- customer classes
- steady state
- service level
- arrival rate
- single server
- heavy traffic
- stationary distribution
- service quality
- web technologies
- asymptotically optimal
- queueing networks
- service rates
- service oriented
- stochastic models
- graphical models
- enterprise systems
- random variables
- markov chain
- information systems
- state dependent
- software agents