Business Escalation Management: A Case Study - Resolution of a Business Relationship Deterrent.
K. S. PradeepkumarRose Neena TomPublished in: ITNG (2012)
Keyphrases
- information systems
- decision making
- knowledge management
- business processes
- relationship management
- mission critical
- business process
- business intelligence
- data mining
- electronic commerce
- business management
- enterprise systems
- information management
- supply chain management
- business rules
- strategic management
- change management
- business models
- project management
- business process management
- data quality
- technical solutions
- business schools
- business activities
- return on investment
- service management
- decision support
- test bed
- enterprise architecture
- business environment