Automated Incident Management for a Platform-as-a-Service Cloud.
Soumitra SarkarRuchi MahindruRafah HosnNorbert G. VoglHariGovind V. RamasamyPublished in: Hot-ICE (2011)
Keyphrases
- incident management
- service providers
- cloud computing
- cloud services
- service quality
- private cloud
- situation awareness
- cloud platform
- computing platform
- software as a service
- computing infrastructure
- information technology infrastructure
- computing resources
- data center
- real time
- client server architecture
- middleware architecture
- user interface
- sharing platform
- service composition
- user satisfaction
- information sharing
- decision support system
- end users
- expert systems
- web services