Using Collaborative Technologies and Social Media to Engage Citizens and Governments during the COVID-19 Crisis. The Case of Spain.
J. Ignacio CriadoAriana Guevara-GómezJulián VillodrePublished in: Digit. Gov. Res. Pract. (2020)
Keyphrases
- social media
- e government
- government services
- crisis management
- government agencies
- governmental organizations
- social networks
- online social networks
- social networking
- service delivery
- decision making
- information systems
- government organizations
- digital government
- policy makers
- public services
- information management
- database
- public administration
- social media sites
- share knowledge