Service quality of mHealth platforms: development and validation of a hierarchical model using PLS.
Shahriar AkterJohn D'AmbraPradeep RayPublished in: Electron. Mark. (2010)
Keyphrases
- hierarchical structure
- hierarchical model
- service quality
- hierarchical structures
- latent variables
- hierarchical models
- customer satisfaction
- service providers
- electronic commerce
- incident management
- information technology
- customer requirements
- partial least squares
- user satisfaction
- human body
- competitive advantage
- quality of service
- probabilistic model
- competitive environment
- online shopping
- natural language processing
- prior knowledge