Moving from Business to Technology with Service-Based Processes.
Jelena ZdravkovicMartin HenkelPaul JohannessonPublished in: IEEE Internet Comput. (2005)
Keyphrases
- business environment
- business process management
- service management
- enterprise systems
- information systems
- telecommunications industry
- service delivery
- service oriented
- business processes
- data mining
- business process
- support systems
- management information systems
- rapid development
- decision making
- lifecycle management
- software as a service
- business applications
- internet and the world wide web
- virtual organization
- web services
- electronic commerce
- customer service
- information technology
- service platform
- information and communications technologies
- strategic decisions
- business intelligence
- inter organizational
- cost effective
- business models
- service quality
- high tech
- technical solutions
- public services
- life cycle
- service providers
- internet enabled
- process management
- strategic management
- business world
- case study
- web technologies
- moving objects
- manufacturing companies
- enterprise wide
- technology adoption
- return on investment
- internet technology