Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust.
Shahriar AkterPradeep RayJohn D'AmbraPublished in: Electron. Mark. (2013)
Keyphrases
- service quality
- service providers
- customer satisfaction
- information quality
- internet shopping
- electronic commerce
- user satisfaction
- quality of service
- call center
- information systems
- customer loyalty
- trust model
- competitive advantage
- online shopping
- competitive environment
- incident management
- job satisfaction
- expert systems
- web services