Business Process Management (BPM): How complementary BPM capabilities can build an ambidextrous state in business process activities of family firms.
Elisa GiacosaAlberto MazzoleniAntonio UsaiPublished in: Bus. Process. Manag. J. (2018)
Keyphrases
- business process management
- business process
- business processes
- competitive advantage
- service oriented
- information systems
- process management
- ws bpel
- business process models
- process model
- business rules
- web services
- emergency management
- enterprise architecture
- process execution
- business users
- workflow model
- information technology
- business process modeling
- workflow management systems