Research of Service Quality in China: A Bibliometric Analysis.
Huxiao ShiShaoyong GuoFei HouJuaner ZhengJie GengPublished in: ICEME (2020)
Keyphrases
- service quality
- bibliometric analysis
- social sciences
- search based software engineering
- customer satisfaction
- service providers
- hong kong
- electronic commerce
- online shopping
- user satisfaction
- quality of service
- competitive advantage
- call center
- information systems
- information quality
- engineering problems
- competitive environment
- computer science
- multi objective
- real time
- complex systems
- job satisfaction
- case study
- internet shopping