Usability of Online Assistance From Semiliterate Users' Perspective.
Nadeem AhmadUmar ShoaibPaolo PrinettoPublished in: Int. J. Hum. Comput. Interact. (2015)
Keyphrases
- user experience
- internet users
- usability testing
- online learning
- user interface
- user satisfaction
- interface design
- social networking sites
- user interaction
- online services
- user centered
- user centric
- online communities
- social media
- user driven
- online video
- virtual communities
- end users
- novice users
- user behavior
- user interface design
- online forums
- user involvement
- usability problems
- real time
- user centred
- user generated content
- information overload
- user feedback
- daily life
- social networking
- web content
- recommender systems
- expert systems
- social networks