Service design for intelligent exhibition guidance service based on dynamic customer experience.
Ching-Hung LeeQiye LiYu-Chi LeeChih-Wen ShihPublished in: Ind. Manag. Data Syst. (2021)
Keyphrases
- customer service
- service providers
- customer satisfaction
- point of sale
- service discovery
- service systems
- service oriented
- virtual organization
- service oriented architecture
- conceptual framework
- service times
- product information
- service requirements
- management system
- web services
- heavy traffic
- information systems
- customer classes
- mobile services
- service quality
- service composition
- information services
- design principles
- electronic commerce
- design process
- dynamic environments
- decision support
- supply chain