Impact of the internet on delivery of reference services in English public libraries.
Margaret JaySheila WebberPublished in: Program (2005)
Keyphrases
- public libraries
- internet usage
- internet enabled
- information services
- government services
- service delivery
- internet services
- business activities
- sustainable development
- government agencies
- web services
- value added services
- ip multicast
- comprehensive evaluation model
- literature review
- public services
- language learning
- website
- resource utilization
- life cycle
- resource allocation
- e government
- management system
- case study