Optimization of Service Rate in a Discrete-Time Impatient Customer Queue Using Particle Swarm Optimization.
Pikkala Vijaya LaxmiKanithi JyothsnaPublished in: ICDCIT (2016)
Keyphrases
- service times
- call center
- multiserver queues
- heavy traffic
- traffic intensity
- single server queue
- arrival rate
- finite buffer
- queue length
- steady state
- queueing model
- service requirements
- arrival process
- arrival processes
- customer classes
- customer service
- waiting times
- single server
- queueing systems
- holding cost
- asymptotically optimal
- queueing networks
- processor sharing
- service systems
- fluid model
- markov chain
- service rates
- service quality
- customer satisfaction
- loss probability
- flow control
- service level
- global optimization
- state dependent
- optimization algorithm
- optimization method
- customer relationship management
- service providers
- optimal control problems
- optimal control
- poisson arrivals
- electronic commerce
- genetic algorithm
- optimization problems
- web services