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Using Fuzzy Process Models to Improve Technical Customer Services: A Gase Study for Heating Facilities.
Oliver Thomas
Philipp Walter
Thorsten Dollmann
Peter Loos
Michael Schlicker
Published in:
MobIS (2008)
Keyphrases
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process model
business process
fuzzy logic
computational intelligence
business processes
petri net
web services
service oriented
design patterns
computational models
process mining
reference models
architectural model