Extractive Summarization Method for Contact Center Dialogues based on Call Logs.
Akihiro TamuraKai IshikawaMasahiro SaikouMasaaki TsuchidaPublished in: IJCNLP (2011)
Keyphrases
- detection method
- preprocessing
- computational cost
- similarity measure
- support vector machine svm
- dynamic programming
- experimental evaluation
- search engine
- prior knowledge
- significant improvement
- hidden markov models
- classification accuracy
- high accuracy
- high precision
- information retrieval
- unsupervised learning
- medical images
- support vector machine
- pairwise
- objective function
- artificial intelligence